Frequently Ask Questions:
1) What does P'kolino mean?
We modified the spelling but in Italian piccolino means "little one" and is often used as an endearing term for all children.
2) How can I request a catalog?
Yes we do, however, our Website is the best representation of our products. It has more images, zoom-in technologies, videos and instruction manuals that detail the many features of our products. Plus, it saves paper.
If you prefer a catalog you can request one with our contact form.
3) What is the best way to clean/care for my P'kolino products?
All of our products can be cleaned with a clean, water-dampened cloth. Our fabrics are equipped with the latest stain and moisture resistant technologies and can be spot cleaned. Some of our products use commercial graded vinyl that can even be disinfected, check the manufacturer site for details (www.naugahyde.com) .Our products may also be upholster in Micro-Suede or Organic Cotton. For these items and all wood products please refer to the instruction sheets that came with your product for specific instructions on how to care for your P'kolino item or download a copy. (To download the user manual for your product, please locate your product on our website and click on the "safety" tap located over the product description).
4) Are P'kolino's products safe?
All P’kolino products are designed to be SAFE products.We strive to use only the best materials and manufacturing techniques to achieve above standard performance. All of our products are also independently tested for durability, toxicity, mechanical safety, regulatory standards, use and abuse and age grading. Additionally, they are tested at each production run to exceed the newest regulations for lead, phathalates, formaldehyde and other toxins.
It is important to properly follow the instructions for use of your product as improper use may increase risks associated with any product use. Additionally, we recommend that parents supervise children's use of products because, after all, children will be children.
5) What is your return policy?
We want our customers to be happy with our products. If you have any problems please contact us and we will make ever effort to resolve your issue. Our standard return policy is a credit or replacement for unsatisfied customers within the first 90 days (customer pays return shipping).
RETURN ITEM POLICY
Damaged Or Defective Items:
If you receive an item that is defective or damaged in transit, please
immediately take a digital picture of the item and the shipping box and contact us. We will contact you shortly after
with next steps.
7) What if I Change My Mind and want to change or return my product?
You
have 10 business days after you receive your product to Change Your
Mind. If you want to return the product - no questions asked, please
contact us within 10 days of receipt of the product. Make sure that the
item remains in its original condition and packaging. Returns with the
original package will be refunded in the original tender less shipping
fees.
Packages return in different than original condition (open packages,
incomplete products or none reported damages) will be only partially
refunded.
Sale items are sold as-is and are final sales.
Special Order Items are marked as "Special Order," "Custom," or "Built to Order." These items are non-returnable.
8) Are P'kolino's products guaranteed?
We want our customers to be happy with our products. If you have any problems please contact us and we will make ever effort to resolve your issue. Our products are guaranteed for 90 days against defects. Read our complete warranty policy or refer to the User Manual that came with your product.
9) Are P'kolino products Eco-Friendly?
At P’kolino we understand the miscommunications and misperceptions that are connected to social and environmental responsible (or green) company claims. That is why we feel it is important to clearly state what we do and what we stand for in this regard.
Our efforts to be resource conscious and sustainable are part of our Playfully Smart design philosophy. Our Multi-functionality and durability means that products are going to be around longer. For example, traditional Toddler Beds have a very short life-cycle. Considering that, we designed a Toddler Bed that converts to a chair when the child out-grows it; that way it can be around longer.
Additionally, our products are designed to efficiently use materials and minimize waste. We use abundant (non-exotic) and managed wood resources. We use low emissions engineered woods for their consistency and efficient use of wood resources.
Our products are made in several countries; U.S., Canada, China, Taiwan and India. We have personally visited these factories to see the working conditions, and in the case of China and India have had them reviewed by independent agencies for fair labor practices and working conditions.
The paints and finishes we use are non-toxic and each production batch is independently tested by a 3rd party to certify this.
In September 2009 we are happy to introduce a line of toddler bedding the is 100% certified Organic cotton with recycled filler, natural dyes and fair labor certification.
10) Where are P'kolino products manufactured?
Our products are made in several
countries; U.S., Canada, China, Taiwan and India. We have personally
visited these factories to see the working conditions, and in the case
of China and India have had them reviewed by independent agencies for
fair labor practices and working conditions.
11) What is the proper pronunciation of P'kolino?
P'kolino is pronounced: Pee-ko-lee-no
12) How can I add your products to my store?
P'kolino has a drop-ship and wholesale programs for retailers in the USA and abroad. Please visit our "partners" website for details.
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